Support
Something not working? Just email me.
There's no support team here — it's me. Your message comes straight to my inbox, and I read all of them. Bugs, questions, ideas, complaints: all welcome.
If you can, tell me which app it is, what phone you're on, and what happened. A screenshot helps more than anything.
If something's broken
The reports that help me fix things fastest usually mention:
- What you expected, and what happened instead
- Whether it happens every time, or just now and then
- Your iPhone model and iOS version (Settings → General → About)
- A screenshot or a screen recording, if you managed to catch it
Don't worry about getting all of that — send what you've got and I'll ask if I need more.
Purchases
Purchases go through Apple, not through me, so I can't see your receipt. If something didn't unlock, email me with roughly when you bought it and I'll help sort it out. For refunds, Apple handles those at reportaproblem.apple.com.
Ideas and requests
Send them. I can't build everything — there's one of me — but a lot of what's in these apps came from someone emailing me to ask for it.